Recovering an Application after Session Time Out

If you started an application, did not save it locally, your internet browser window is still open, the application has timed out due to inactivity, and you would like to recover your application, do the following:


Important: You must have the answers to your security questions ready before you can recover your application.


Step Action

After your session has timed out, the following window is displayed. Copy your Application ID, then click the Recover Application button.




The Session Timed Out window is displayed. Type in your Application ID, then click the Retrieve Application button.




The Security Questions section is displayed. Enter the answers to your security questions.



4 Click the Retrieve Application button. You will be taken to the application and your saved information will be displayed.